Frequently Asked Questions

Call or text us at 801-875-2892, or fill out our contact form. We’ll reach out quickly to get you started.

We currently schedule appointments via phone, text, or form. If you leave your name and number, our team will contact you directly to help.

No referral is needed! You can reach out directly and we’ll help you get started — no doctor’s note required.

We try to respond as soon as possible — usually within a few hours during business hours, and by the next day if it’s after hours.

Yes! Many of our therapists offer a free 10–15 minute phone consultation to help you decide if it’s a good fit.

Yes! If your preferred time isn’t available, we can add you to a waitlist and notify you if something opens up.

Our offices are closed on Saturdays and Sundays, but occasionally a therapist can make an exception. Let us know your availability and we’ll do our best to match you with someone who can accommodate you.

Yes! You can browse our therapist bios or let us know your needs — we’ll help match you with someone who fits.

Absolutely. If something isn’t clicking, we’ll help you find a better fit within our team.

Our therapists are licensed professionals with advanced training and experience in trauma, anxiety, relationships, and more.

That’s okay — it’s important to talk about it. We’ll adjust the approach or help you find a therapist who’s a better match.

You’ll share your goals, challenges, and history. Your therapist will help create a plan tailored to your needs.

You don’t need to bring anything. Some clients like to write down a few goals or concerns beforehand.

Most sessions last around 50 minutes and are held weekly.

Therapists guide rather than advise — they help you explore and clarify your own path forward.

Sometimes. Many therapists offer optional tools or activities to support your progress.

We’ll check in regularly and review your goals together to track your growth.

It depends on your goals. Some people come for a few sessions; others stay longer for deeper work.

That’s common. Your therapist can help guide the conversation and explore what’s beneath the silence.

Absolutely. Therapy supports personal growth, insight, and resilience even when things are generally okay.

Yes! We accept most major plans including Select Health, United Behavioral Health, Aetna, Blue Cross Blue Shield, EMI, Cigna, University of Utah, PEHP, and more.

Yes — we handle insurance billing for you.

No problem. We strive to keep our private pay rates affordable and offer flexible payment plans. Feel free to call our office to discuss what options may work best for your situation.

No, we do not accept EAPs at this time.

Yes — we’ll work with you to make therapy affordable.

We ask for at least 24 hours’ notice to cancel or reschedule. Late cancellations or no- shows may result in a fee.

Possibly. This is determined by your therapist based on clinical appropriateness and an ongoing treatment relationship.

Yes! We offer both secure video and in-person therapy. You can choose or switch depending on your needs.

We have offices in Orem, Sandy, Riverdale, St. George and Pleasant View, Utah. Each office's address, map and hours are on our Locations page.

Yes — all our locations offer free and convenient parking.

We offer EMDR, CBT, DBT, ART, trauma therapy, anxiety and depression support, and more.

Yes — these are some of the most common concerns we help with.

Yes — several of our therapists are certified in EMDR for trauma and emotional healing.

Yes. We support recovery from auto accidents and collaborate with chiropractors and attorneys to reduce stress and support your case.

Yes. We help clients navigate grief and loss in all its forms.

Yes — we work with couples to improve communication, rebuild trust, and reconnect.

Yes — we have therapists who specialize in children, adolescents, and parenting support.

Yes — we help individuals and couples recover from pornography and substance use issues.

We do offer group therapy, but currently do not have any open groups. Let us know if you'd like to join our waitlist.

Yes — we help with divorce, career changes, new parenthood, and other major changes.

Yes! We have therapists who speak Spanish, Portuguese, Swedish, and Romanian.

Yes — just let us know your preference.

Yes, within legal and ethical limits. We balance teen privacy with parent involvement where appropriate.

No, but we can refer you to trusted providers if medication becomes part of your care plan.

If you are in crisis, call 911, or call or text 988, the Suicide & Crisis Lifeline. We do not provide 24/7 services.

Possibly — text or call us at 801-875-2892 and let us know it’s urgent.

We’ve been named Best of Utah County for 14 years and have hundreds of 5-star reviews. Clients trust us to be caring, experienced, and results-focused.

Yes! We provide inclusive, culturally responsive care for all backgrounds and identities.

We’re client-centered, trauma-informed, and use evidence-based approaches that work.

We follow HIPAA and state laws strictly — everything you share stays confidential with rare exceptions involving safety.

Usually therapy is one-on-one, but you can discuss this with your therapist.

If the child is the client, yes. Otherwise, we suggest arranging childcare for your own session.

That’s completely normal. We’ll move at your pace and create a safe space for you.

No — we do not provide court-mandated services.